First published in The Hardware Journal, February 2025.
More hardware retailers are moving into kitchen, bedroom and bathroom (KBB) ranges and investing in their showrooms to do it. To make that investment pay, the people on the floor matter as much as the fit-out.
What sets KBB specialists apart
- Technical knowledge of layouts, product specifications and installation.
- Consultative selling that builds trust on high-value purchases.
- Awareness of trends in design, materials and technology.
- Long-term relationships with customers through long sales cycles.
A case study
A long-established retailer opened a new bathroom section with a significant modern fit-out, but planned to staff it with an existing team member who had no KBB experience. We advised that this put the return on the whole project at risk and recommended hiring an experienced KBB Sales and Design Consultant.
The new hire refined the range and layout, introduced design software for professional customer proposals, trained the wider team, and brought supplier and fitter relationships that shortened lead times. Within six months the section was ahead of expectations, with stronger conversion and more repeat business.
Attracting KBB talent
- Benchmark pay and get the commission structure right. We can advise on what the market expects.
- Invest in modern design technology.
- Fund training and professional development.
- Show a clear path to leading the department.
Read the full article in The Hardware Journal
Find out more about our KBB recruitment service, or talk to us about your next hire.
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